Benchmark Underperformance Dashboard Metrics Example
Benchmark Underperformance
Name
Institution
Healthcare dashboards are crucial in determining the organization’s performance and indicators of quality. Dashboards and reports on performance provide critical information on how well the organization is performing on different fronts Benchmark Underperformance Dashboard Metrics Example. A digital dashboard such as Mercy Medical Center is sharable and can be used in outlining gaps in performance and implementing the necessary interventions to improve health care organization performance and quality of care.
Understanding benchmark underperformance as highlighted in local, state, and federal government policies and benchmarks will ensure effective quality improvement and improved outcomes in care Benchmark Underperformance Dashboard Metrics Example. This paper is an evaluation of Mercy Medical Center (Shakopee, MN) dashboard to outline areas of underperformance and suggest ethical action towards meeting set benchmarks.
After evaluation of the dashboard, several aspects have been noted with the patient records and trends in the organization. Two major areas of concern can be seen in this data; low HgbA1c tests and foot exam rates Benchmark Underperformance Dashboard Metrics Example. The highest number of foot exam rates indicated in the dashboard was 73 in 2019 Q1 and this declined to only 3 in Q4 of the same year (Vila Health, n.d.). HgbA1c test rates have also declined notably from 123 in 2019 Q1 to only 6 in Q4 (Vila Health, n.d.).
These tests are important in monitoring glycemic control as well as diabetes complications and hence the decline in testing rates presents a major health concern Benchmark Underperformance Dashboard Metrics Example. The tests are considered crucial in preventing diabetes complications and hence decline in the rates of tests shows poor outcomes.
When comparing these two areas of assessment with the state and national benchmarks, it is evident that they fail to meet the benchmark for both state and national outcomes. The numbers provided in the dashboard have not indicated percentages hence a major assumption made here is that the highest number is the total of diabetes patients. Assuming that the total number of patients is 123, only 6 (48.7%) received the HgbA1c tests in Q4 2019 compared to the national benchmark of 79.5%.
The state benchmark for Minnesota is 78.0% hence HgbA1c tests fall below both benchmarks (AHRQ, 2020). Similarly, in foot examinations, only 3 (24.4%) were examined in 2019 Q4 which falls below the national benchmark of 84.0% and Minnesota benchmark of 84.1% (AHRQ, 2020). Benchmark Underperformance Dashboard Metrics Example Therefore, when compared with the state and national rates, testing for diabetes-related complications at Mercy Medical fails to meet the required benchmarks.
The benchmarks against which this performance is compared are based on the National Healthcare Quality and Disparities Reports by the Agency for Healthcare Research and Quality (AHRQ). The agency derives the measures from top-performing states to compare achievable benchmarks with the performance of the rest of the country (AHRQ, 2020). These comparisons are used as part of the AHRQ agenda for continuous improvement and the Centers for Medicare and Medicaid Services (CMS) incentives to states and hospital organizations.
The data on Mercy Medical Center’s Dashboard also presents several areas of uncertainty where more information would help. For example, data on new diabetes patients is incomplete since the dashboard does not indicate the total new numbers in previous quarters. Similarly, the numbers of practitioners and facilities reported do not have comparators hence one cannot accurately tell whether the resources are adequate for the practice. More information on acuity and utilization level for the staff and facilities respectively would help in assessing the adequacy of resources in the organization. Benchmark Underperformance Dashboard Metrics Example
Several challenges may be experienced in achieving acceptable performance and for Mercy Medical Center, resources may be one of the biggest challenges Benchmark Underperformance Dashboard Metrics Example. The identified performance gaps include decline in testing and examination rates for patients with diabetes. Improvement in these performance areas would require more education and outreach to patients with diabetes.
Resources required for such an intervention include community education and facilitation resources as well as training finances required for the training processes. Benchmark Underperformance Dashboard Metrics Example
The high demands for resources and finances would thus present a challenge for the organization in improving current performance. Lack of resources means that the medical center does not provide enough education to the community and hence fewer people get tested and examined for diabetes complications Benchmark Underperformance Dashboard Metrics Example. The assumption made in this analysis is that the organization does not have a current diabetes education program in Shakopee, MN.
The dashboard presents many areas of improvement which medical center can focus its efforts to produce better results and achieve the best overall improvement in quality outcomes. Areas of improvement can be chosen based on severity of the issue, number of affected patients, financial impact, and stakeholders involved in the process Benchmark Underperformance Dashboard Metrics Example. A crucial area of improvement is the testing and evaluation of diabetes and diabetes-related conditions.
According to the American Diabetes Association (2017), early detection of diabetes complications can aid in reducing the progress of the condition and hence significantly improving the quality of life for the patients Benchmark Underperformance Dashboard Metrics Example. Eye examination, foot evaluation, and HgbA1c tests are crucial areas of improvement since they enhance the quality of care for patients with diabetes and hence produce better health outcomes.
Another area of improvement that can be outlined in the medical center is the staffing levels. Although the dashboard does not clearly indicate gaps in staffing rates at Mercy Medical Center, staffing is one of the crucial areas of improvement that healthcare organizations in general should consider. This is because staffing levels and burnout rates are correlated with the quality of care and patient satisfaction (Gillet et al., 2018).
Staffing levels also affects a huge number of stakeholders starting with the patients, staff, and even the management. It is thus justifiable that the organization should focus on improving staffing levels hence enhancing care quality and outcomes Benchmark Underperformance Dashboard Metrics Example. The proposed improvement should thus focus on proactive diabetes care as well as staffing levels to improve care quality and reduce underperformance gap. Benchmark Underperformance: Dashboard Metrics Example
Based on the evaluation, it becomes evident that ethical action should be implemented to enhance the quality of care in Mercy Medical Center. The proposed ethical action is two-pronged. The first approach is to carry out patient education on diabetes care for reducing complications. This education program will target the community in general and also focus on diabetic patients specifically.
Community-targeted diabetes education reduces diabetes complications and adherence to treatment plan (Kwan et al., 2020). The education project could include community-based programs and in-clinic education approaches. The action is considered ethical because it increases patients’ health knowledge and will increase self-care and continuity in diabetes management. Benchmark Underperformance Dashboard Metrics Example
The second aspect of care improvement is assessing staffing needs and improving current staffing levels to support quality improvement. Staffing needs can be assessed through an overview of nurse acuity and provider: patient ratios in the organization. The staffing needs assessment will then be followed by a recruitment and training program to equip the organization with the relevant staff resources required to deliver high quality care.
The impact of this project will be positive quality-wise and will also benefit staff and patients. Better staffing levels will reduce burnout and increase job satisfaction while providing the relevant expertise and workforce for quality care and improvement Benchmark Underperformance Dashboard Metrics Example. Therefore, combining staffing improvements with diabetes education will significantly improve the quality of care and performance at Mercy Medical Center.
The dashboard analysis is useful in determining areas of underperformance and pinpointing the need for improvement in the health care organization. This deliverable has shown that Mercy Medical Center could improve the quality of care by enhancing patient knowledge about diabetes-related examinations and tests. Also, improved staffing levels are useful in facilitating overall care quality improvement. The dashboard analysis provides a basis for care improvement and enhances quality outcomes by justifying interventions in the health care organization. Benchmark Underperformance Dashboard Metrics Example
Choose one of the following two options for a performance dashboard to use as the basis for your evaluation:
Option 1: Dashboard Metrics Evaluation Simulation
Use the data presented in your Assessment 1 Dashboard and Health Care Benchmark Evaluation activity as the basis for your evaluation.
Note: The writing you do as part of the simulation could serve as a starting point to build upon for this assessment.
Option 2: Actual Dashboard
Use an actual dashboard from a professional practice setting for your evaluation. If you decide to use actual dashboard metrics, be sure to add a brief description of the organization and setting that includes:
Note: Ensure your data are Health Insurance Portability and Accountability Act (HIPAA) compliant. Do not use any easily identifiable organization or patient information.
To complete this assessment:
The report requirements outlined below correspond to the scoring guide criteria, so be sure to address each main point. Read the performance-level descriptions for each criterion to see how your work will be assessed. In addition, be sure to note the requirements for document format and length and for supporting evidence.
Format your report using APA style.
Cite 4–6 credible sources from peer-reviewed journals or professional industry publications to support your analysis of challenges, evaluation of potential for improvement, and your advocacy for ethical action.
Dashboards and other reports can provide crucial information about how well an organization is meeting benchmarks set by local, state, and federal laws and policies. Healthcare organizations need to be able to use this information to determine the most effective strategies for quality and performance improvement. This activity asks you to review a diabetes dashboard and fact sheet used by Mercy Medical Center, a Vila Health affiliated hospital, and determine where the organization is falling short.
New Patients Last Quarter by Gender
New Patients Last Quarter by Age
Mercy Medical Center (Shakopee, MN)
Mercy Medical Center is one of the region’s top choices for high quality health care. Don’t just take our word for it, though. Here are some of the accolades we’ve received:
Shakopee Demographics
FemaleMaleTotal Population18,23517,95736,192< 2021-4445-64> 6512,12614,7326,0992,371WhiteAsianHispanic – LatinoOtherAfrican AmericanTwo or more racesAmerican Indian28,537 (76 percent)3,822 (10 percent)2,890 (7 percent)1,661 (4 percent)1,601 (4 percent)1,016 (4 percent)433 (1 percent)Shakopee Ledger
Top 20 Workplaces 2020 & 2021
20102021Hospital Rooms (All Private)62 (70 licensed)85 (93 licensed)Medical/Surgical Rooms3356Special Care Unit88Family Birth Rooms1717Children’s Care Pediatric Rooms44Operating Rooms5 and 1 C – Section8 and 1 C – SectionEmergency Room Treatment Bays1621Endoscopy Rooms222021Physicians433Volunteers (15 — 94 years old)200Inpatient Admissions5,735Surgical Procedures4,627Births1,328Emergency Room Visits29,893Urgent Care Visits9,586Outpatient Encounters119,535Physical, Occupational, Speech/Language Therapy Visits28,636Pediatric Therapy Visits11,987Sleep Center Visits783Radiology Procedures59,335Cardiac Rehab Visits7,158Cardiopulmonary Visits19,676Cancer Center Visits7,781What are the biggest areas of concern with regards to the information in Mercy Medical Center’s Public Health Dashboard – Diabetes?
Your response:
This question has not been answered yet.
While there are a few areas of concern present in the diabetes public health dashboard, the two biggest areas of concern are the declining HgbA1c exams and the low foot exam rate. Both of these tests are important tests to help identify potential diabetes related complications early. Benchmark Underperformance Dashboard Metrics Example
Some areas that are not concerns, or there is not enough data to say for sure are as follows
The number of eye exams has fluctuated over the last two years. It is about 6 times what it was in first quarter of 2018. and it is four to nine times more than the foot and HgbA1c exams. It could probably be better, but it is not one of the biggest areas of concern.
With regard to the data on new diabetes patients, this dashboard has no information on the total number of new patients in previous quarters. So the new patient numbers cannot definitively be called an issue based on the data available.
Looking at the statement regarding patients aged 20 or younger, similar to the new patient statement, there is not enough data within this dashboard to label it as one of the biggest areas of concern.
Select one of the underperforming metrics. Why and how would improving this metric contribute to the overall success of Mercy Medical Center? Benchmark Underperformance Dashboard Metrics Example
Your response:
This question has not been answered yet.
There is no one right answer for this question. When looking for areas to improve within a care setting it is important to consider factors such as:
By building an objective, evidence-based case around these considerations, in addition to any legal or regulatory factors, it is possible to reach a good decision about improvement projects to pursue.
In this activity, you had the opportunity to review various dashboards and other reports in order to evaluate Mercy Medical Center’s performance against local, state, and federal requirements. Use the information you acquired here as well as external research into appropriate standards to complete your course assignment. Benchmark Underperformance Dashboard Metrics Example
Juggling nursing school with a job proves challenging yet financially essential for many students lacking external support. Attempting full-time employment on top of rigorous clinical rotations and didactic courseloads pushes limits for even the most dedicated learners. Finding optimal work arrangements that accommodate academic priorities becomes vital to prevent burnout.
Discover how structuring strategic shift schedules, upholding boundaries, and embracing time-saving techniques help learners balance intensive programs and career growth.
Yes, working stays possible in nursing school, but it requires supreme organization, self-care, and flexibility, maximizing earning hours without compromising grades or program completion. While no universal formulas guarantee success, proactive planning, priority management, and resource utilization help many nursing students work competitively.
Most BSN students cannot afford to abandon income streams entirely while completing nursing programs. Many enroll as second-career students needing sustained incomes, health benefits, and family support through existing jobs. Other younger prospects find summertime savings inadequate, covering tuition, clinical supplies, testing fees, living costs, and technology needs across high-demand curriculums.
Letting financial instability sabotage education options makes little sense when reasonable working accommodations are integrated. But blindly overcommitting work hours risks poor academic performance too. Finding reasonable balances works best.
Select scheduling allowing reliable income generation without missing critical nursing student obligations works optimally for learners managing both roles.
Maintaining consistent, evenly distributed 36-hour day shift weeks allows for attending daily classes and local clinical rotations when available. Group project meetings also stay manageable depending on shift start/end times. This schedule allows some flexibility for changing school demands. However, long shifts require applying time and self-care strategies to protect sleep. You can also have a night shift schedule to align with your classes.
Clustering longer shift blocks exclusively on weekends creates ample free days and evenings for attending school and studying after work. The flip side means surrendering family and social time fully on weekends at work. Successfully separating contexts prevents school and work from overlapping. This schedule best suits dedicated students lacking kids or local social ties needing weekend attention.
Students working full hourly quotas while completing rigorous nursing curriculums encounter steep challenges, including:
Packed class, clinical, work, and commute schedules mandate meticulous planning, balancing competing demands without sacrifices. This juggle proves difficult initially before establishing firm boundaries.
Long shifts on the feet coupled with mental healthcare strain before heading to school reliably trigger enormous cumulative fatigue over weeks. Managing energy levels and preventive self-care becomes essential.
Pre-licensure nursing programs load intensive foundational content spanning sciences, technical skills, and critical thinking, requiring copious studying. Working full-time easily distracts attention from academics.
Rotating clinical shifts assigned at the last minute provides little control or predictability when managing hourly job schedules. Being perpetually available while rotating days and nights means no days “off.”
Heavy work-life imbalance strains personal relationships needing attention. Isolation and burnout manifest quickly.
Utilize the following reliable techniques to reconcile better working whole duty while attending rigorous nursing programs:
Block schedules meticulously plotting school, work, study sessions, self-care, errands, and family time using planners and phone alerts. Account for commute and preps within time budgeting.
Inform instructors, preceptors, managers, and family of student-employee status, prompting accommodations if feasible. Network for backup support coverage.
Prioritize proper sleep, nutrition, exercise, and mental health interventions to manage heightened stress levels proactively. Burnout prevention equals survival.
Access college academic advising departments for provided guidance like tutoring, counseling, or disability resources when applicable. Join student-worker forums too.
Acknowledge specific career, financial, or social aspects that might need temporary downsizing to prevent feeling overwhelmed. Define what matters most right now and delay other goals.
Despite genuine difficulties working full-force while learning care professions, tangible benefits beyond financial necessity arise as well, including:
Campus jobs and healthcare settings offer invaluable foot-in-door networking, mentorships and hiring pipelines unavailable otherwise. Make professional connections!
Maintaining steady incomes prevents destabilizing moves home or dropping out. Bills keep getting paid!
Early exposure to diverse healthcare settings and specialties builds impressive resumes through extended hands-on learning. This accelerates post-graduate hiring dramatically.
Paying out-of-pocket program costs through work earnings reduces loan burdens or interest rates.
Reliable paychecks allow for better management of fixed budgets through predictable forecasting reliability. Saving for emergencies or lifestyle wants becomes more realistic than living only upon financial aid dispersals.
Factor program schedules and transportation access when selecting compatible nursing student jobs, allowing manageable sustainability:
Phlebotomist: Learn clinical skills working flexible hours on recall rosters, allowing class attendance. Gain healthcare exposure!
Ward Clerk: Coordinates unit communications and clerical functions on nursing floors with semi-flexible shifts possible around the school. Observe environments!
Hospital Transport: Campus hospitals gladly schedule full-timers around course times to transport patients and equipment without rigid hourly demands. Know facilities!
Certified Nursing Assistant: Find per-diem CNA aide roles that offer needed PRN pay without overly burdensome clinical rotations conflicting with clinicals. Master bedside care!
Tutor: Help other students grasp academic concepts, working personable shifts from campus libraries and labs. Review foundational knowledge!
Personal Care Attendant: Caring for clients on shifts individually set week-to-week works perfectly for changing school calendars. Bonus skills!
Call Center Representative: Remote health system phone positions allow for the reliable balance of school and earnings simultaneously from home bases.
Virtual Assistant: Find students online administrative gigs through freelancing platforms offering supreme shift control despite total workloads. Show technical talents!
Sales Associate: Major retailers staff ample weekend floor associate roles, ideal for weekday clinical attendees needing stable income. Learn customer service grace!
Social Media Manager: Digital marketers hire students to manage client accounts and campaigns from campus and remote spots week-to-week. It’s a great experience!
Fitting full-time nursing school schedules and full-time work into 24-hour mandates strictly organized efforts:
4:30 AM: Wake up to exercise and prep for morning clinical rotation
6:30 AM – 3:30 PM: Clinical hours
4:00 – 7:00 PM: Attend evening classes/study group
8:00 – 11:00 PM: Complete assigned reading and care plans after dinner
11:30 PM: Prepare uniforms and supplies for the next day
12:00 AM: Bedtime
Alternate school blocks with hourly shifts or double-up weekend shifts with online coursework. Pack meals, stay organized, alternate tasks with short breaks, and claim moments celebrating small accomplishments to maintain motivation. Some days will feel impossibly grueling and others surprisingly smooth – stay patient and consistently balance both worlds through self-compassion and planning.
Can students work full-time while they go to nursing school? Yes, but only through carefully constructed work-life integration techniques prioritizing school using hyper-organization, routine self-care, candid communication, and unrelenting time management.
By remaining determined, vulnerable, and responsive when aspects overwhelm them, learners working full-duty persist in earning those treasured nursing degrees and registered nurse licenses serving communities.
Healthcare systems in the US bear the obligation to achieve a triad objective of improving the patient experience of care, including quality and satisfaction, improving public health services, and reducing the cost of care. Despite these considerations, Americans do not receive quality, timely, and affordable care due to the prevailing healthcare disparities.
According to the Agency for Healthcare Research and Quality (AHRQ) (2021), a healthcare disparity is a “difference between population groups in the way they access, experience, and receive healthcare” (p. 193). In this sense, the synergies between ethnic, social, economic, environmental, and geographical factors contribute to inequalities regarding access to care, experiences, and quality of life.
Although the country enacts policies that ensure affordability, accessibility, and equality, eliminating ethnic and socio-economic disparities poses a public health challenge. Therefore, this proposal elaborates on strategies for measuring and assessing healthcare disparities, quality benchmarks, and evidence-based strategies for addressing the problem.
It is possible to measure and assess the problem of healthcare disparities by evaluating interactions between health and social determinants of health (SDOH), including age, education, neighborhood, employment, and population’s income levels. Also, it is essential to incorporate ethnic aspects because they influence access to quality care, experiences, and quality of life. The Agency for Healthcare Research and Quality (AHRQ) (2021) presents six profound domains for assessing disparities. These considerations are:
Often, it is possible to determine the prevailing health disparities by comparing the community’s performance against top-performing communities and state or national benchmarks. As noted earlier, it is vital to assess and measure health disparities by evaluating inequalities within the six domains, including access to patient-centered care, the level of care coordination, care affordability, the availability of effective treatment, and healthy living.
Gomez et al. (2021) argue that conditions in which people live, learn, work, and worship, alongside their age and growth patterns, influence well-being outcomes, quality of life, and access to timely, affordability, and quality care. Therefore, the social determinants of health (SDOH) are the causative and contributing factors for health disparities.
The Agency for Healthcare Research and Quality (AHRQ) collaborates with other agencies such as the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare and Medicaid Services (CMS) to document national and state benchmarks for the six domains. In this sense, it is possible to gauge communities’ performance regarding eliminating healthcare disparities by comparing their prevalence with states’ and national benchmarks.
One of the most profound benchmarks for healthcare disparities is the number of uninsured people of ethnic diversities. Carratala & Maxwell (2020) argue that about 10.6% of African Americans were uninsured compared with 5.9% of non-Hispanic Whites in 2017. Such statistics indicate ethnicity is a profound cause of disparities in care affordability and accessibility.
The stand unit for measuring health disparities entails often computing the total number of individuals with distinct characteristics against a predetermined population (1000, 100000, and so on). For example, healthcare professionals can calculate the total number of Black Americans with new cases of HIV by identifying the numbers of new cases per 100,000 people. Consequently, it is possible to compare the prevalence of disparities with achievable benchmarks.
Action Plan
Many scholarly and authoritative sources proposed evidence-based interventions for analyzing and addressing health disparities in patient safety, access to quality care, care affordability, quality of life, and care coordination. These interventions include:
Agency for Healthcare Research and Quality. (2021). National healthcare quality and disparities report (pp. 1-316). AHRQ. https://www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr.pdf
American College of Healthcare Executives. (2020). ACHE healthcare executive: 2020 competencies assessment tool. https://www.ache.org/-/media/ache/career-resource-center/competencies_booklet.pdf.
Carratala, S., & Maxwell, C. (2020). Health disparities by race and ethnicity. https://www.americanprogress.org/article/health-disparities-race-ethnicity/
Garzón-Orjuela, N., Samacá-Samacá, D., Luque Angulo, S., Mendes Abdala, C., Reveiz, L., & Eslava-Schmalbach, J. (2020). An overview of reviews on strategies to reduce health inequalities. International Journal for Equity in Health, 19(1), 1-11. https://doi.org/10.1186/s12939-020-01299-w
Gollust, S., Cunningham, B., Bokhour, B., Gordon, H., Pope, C., & Saha, S. et al. (2018). What causes racial health care disparities? A mixed-methods study reveals variability in how health care providers perceive causal attributions. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 55, 1-11. https://doi.org/10.1177/0046958018762840
Gómez, C., Kleinman, D., Pronk, N., Wrenn Gordon, G., Ochiai, E., & Blakey, C. et al. (2021). Addressing health equity and social determinants of health through healthy people 2030. Journal of Public Health Management and Practice, s249-s257. https://doi.org/10.1097/phh.0000000000001297
Lavizzo-Mourey, R., Besser, R., & Williams, D. (2021). Understanding and mitigating health inequities — past, current, and future directions. New England Journal of Medicine, 384(18), 1681-1684. https://doi.org/10.1056/nejmp2008628
Suarez-Balcazar, Y., Mirza, M., & Garcia-Ramirez, M. (2017). Health disparities: Understanding and promoting healthy communities. Journal of Prevention & Intervention in The Community, 46(1), 1-6. https://doi.org/10.1080/10852352.2018.1386761
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Prepare a health care problem analysis proposal in outline format (3-10 pages) on a current, relevant health care problem. Include the rationale for selecting the problem, a description of the how the problem is assessed and measured for quality improvement purposes, a proposed industry measure of performance, action steps for completing the project, and a description of the applicable leadership competencies.
Effective health care leaders simultaneously maintain internal organizational and external industry environmental awareness. Leaders are challenged to focus on vision, mission, strategic direction, goals, and objectives while remaining mindful of emerging trends that may affect an organization’s viability.
Monitoring the external environment for issues that may represent major challenges to an organization requires ongoing diligence. Health care administrators must identify and prioritize issues affecting their organizations. Furthermore, leaders must select methods and tools with which to analyze data for identification of potential solutions.
In this first assessment in your capstone course, you will have an opportunity to select a health care problem that is relevant to your career interests and one that adds value to a current or future health care organization. By the end of the course, you will be drawing from current scholarly and/or authoritative sources to provide evidence-based recommendations to solve the problem.
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
Competency 1: Evaluate problems in health care organizations, and apply tools to improve quality and outcomes.
Describe, using an authoritative source, how the selected health care problem is assessed and measured for quality improvement purposes. Describe how five American College of Healthcare Executives (ACHE) leadership competencies apply to the selected capstone project topic.
Competency 2: Analyze foundational elements of the U.S. health care system.
Identify a relevant problem along with the rationale for selecting the problem.
Competency 4: Analyze records and reports based on established benchmarks and organizational goals and performance.
Propose an industry measure of performance, such as a benchmark, which pertains to the type of organization selected for problem analysis.
Competency 5: Create comprehensive and useable data-driven actions plans, based on industry benchmarks. Provide a bulleted list of the preliminary action plan steps to review the problem and propose solutions.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Create a clear, well organized, professional, and generally error-free outline that describes a relevant health care problem.
To successfully complete this first assessment in your capstone course, you will need to conduct independent research on current, relevant problems facing the U.S. health care system. The problem you select needs to meet all of the following criteria:
You may begin your research on current, relevant problems facing the health care industry by studying your suggested resources for this assessment. In addition, you may want to consult the Health Care Administration Undergraduate Library Research Guide to help you begin your search for scholarly and authoritative sources on significant, contemporary problems in the health care industry.
Please ensure that the problem is relevant and of sufficient interest to your career goals since all future course work is built upon the stated problem.
For this assessment, you will construct a capstone health care problem analysis proposal on your selected topic. You may wish to envision your current or future workplace as the potential site for presentation of the proposal. After your proposal is constructed, you will receive feedback from your faculty member. Later in the course, in a separate assessment, you will receive feedback from a practicing professional about the proposed approach to analyze data relating to the problem.
The requirement for this assessment is to produce a proposal that has clear section headings and contains a flow of logic. You may opt to use an outline format. Please avoid lengthy narrative paragraphs, as the proposal is intended to be presented in an imaginary workplace. Busy executives will not have time to read paragraphs word for word. Instead, expect that your audience will read the document by scanning.
Your goal is to provide succinct yet substantive information with sufficient depth to cover your selected problem. Remember to include a cover page, table of contents, section headings, and reference list. The length of the proposal is based upon the breadth and depth of your selected topic.
The following general steps in construction of your proposal contain additional specific information requirements.
Step 1: Identify a relevant problem along with the associated rationale for the selection of the problem. Be sure to substantiate content with and authoritative source.
State the problem in a single sentence, tell why it is a problem, and add a citation from a current, authoritative source. For example: Condition X if not addressed may result in Consequence Y (source, year).
Step 2: Describe, using an authoritative source, how the selected health care problem is assessed and measured for quality improvement purposes. Include relevant factors and associated units of measurement.
Select six current authoritative sources that apply to your selected problem. You may consider your problem from an industry, organization, or specific professional level. Be sure to include any industry standards, legal, and ethical considerations that relate to your problem. Summarize each of the six sources in a succinct sentence or two. Explain how each source directly relates to the problem. Be sure to add an APA formatted citation for each.
Step 3: Propose an industry measure of performance, such as a benchmark, which pertains to the type of organization selected for problem analysis.
State the major factors or performance indicators that directly relate to your problem. Assign a unit of measurement to each factor (days, dollars, percentage, et cetera.)
Identify the authoritative source(s) used to determine the major factors you selected that relate to the problem. Identify which industry assessment tool or framework you will use to analyze the problem.
Step 4: Provide a bulleted list of the preliminary action plan steps to complete the capstone health care problem analysis project. Examples include:
conduct library search, formulate problem statement, identify factors and units of measure, and so on.
Step 5: Describe one competency from each of the five American College of Healthcare Executives’ (ACHE) domains that relate to your capstone health care problem analysis proposal.
Review the ACHE competency model:
Healthcare Leadership Alliance and the American College of Healthcare Executives. (2018). ACHE healthcare executive competencies assessment tool. Retrieved from https://www.ache.org/pdf/nonsecure/careers/competencies_booklet.pdf
Provide a short statement about how you practice one competency within each of the five ACHE domains. Consider including a table such as the following within your outline. Note: You have been provided with one example of how you might complete this for one competency within one domain. You will need to complete the entire table—one competency within each of the five domains.
ACHE Domain ACHE Competency Selected How This Competency Relates to the Capstone Health Care Problem Analysis Proposal Communication and Relationship Management Leadership Professionalism Knowledge of the Healthcare EnvironmentHealthcare Systems and OrganizationsI chose health care systems and organizations because the capstone project will require me to develop skills in identifying substantive problems that the health care industry needs to address. It will also require me to develop skills in working to resolve a substantive problem within a health care organization. Business Skills and KnowledgeReminder: You will condense and use the material from your outline in your final PowerPoint presentation in the fourth course assessment.
Length: 3 to 10 double-spaced pages. Outline length will vary based on your selected topic.
Font: Use Times New Roman, 12 point font.
APA: Provide a minimum of six APA-formatted citations and references to current, scholarly and/or authoritative sources.
Problem selection criteria: Be sure your selected problem meets all four criteria listed under Preparation.
Writing: Create a clear, well-organized, professional, and generally error-free outline that describes a relevant health care problem
Health disparities in the US pose a challenge by compromising the ability to provide timely, affordable, and quality care. According to the Agency for Healthcare Research and Quality (AHRQ) (2021), healthcare disparities entail differences between population groups that determine how they access, experience, and receive healthcare services.
When elaborating on the problem of widening health inequalities, it is essential to incorporate the role of social determinants of health (SDOH) into the discussion. In this sense, synergies between ethnic, socioeconomic, environmental, and locational factors contribute to inequalities regarding access to care, care coordination, perceptions of patient safety, and care affordability.
As a country of demographic and socioeconomic diversities, the US needs to understand the interactions between health disparities. Therefore, data collection and analysis emerge as a profound strategy for enhancing knowledge and inspiring evidence-based practice for addressing health inequalities. As a result, this assessment presents data regarding various health inequalities while proposing evidence-based strategies for addressing health disparities.
Data Presentation
Figure 1: People under age 65 with any period of uninsurance during the year, by race, 2017
Figure 2: New HIV cases per 100,000 population aged 13 and over, 2008-2016
Source: Agency for Healthcare Research and Quality (AHRQ)
Figure 3: People unable to get or delayed in accessing medical care due to financial or insurance reasons, 2002-2017
Figure 4: Effects of Medicaid Expansion on States’ Healthcare Expenditures
Source: The Commonwealth Fund
As noted earlier, health disparities influence how people access, experience, and receive healthcare services. In the United States, health inequalities manifest via various domains, including access to person-centered care, patient safety, healthy living, effective treatment, care coordination, and care affordability (Agency for Healthcare Research and Quality, 2021).
In this sense, national and state health organizations set achievable benchmarks based on concepts from each domain. For example, organizations emphasize adverse drug events in patients with anticoagulants, urinary tract infections, and medication safety when establishing patient safety benchmarks. These sub-themes enable healthcare institutions to compare their performance with top-performing institutions.
Since health inequalities are diverse and beyond one measure of quality, it is essential to focus on areas that demonstrate widening gaps within the social determinants of health (SDOH). In this sense, analyzing quantitative and qualitative data from national healthcare organizations such as the Agency for Healthcare Research and Quality (AHRQ) is essential to identify priority areas that demonstrate significant inequalities.
The first graph represents quantitative data regarding the problem of uninsured people under the age of 65 years. The graph makes it possible to identify disparities in access to insurance coverage among people of different ethnic backgrounds, including White, Black Americans, Asian Americans, American Indians or Alaska Natives (AI/AN), and people of more than one race.
The graph indicates that in 2017, (AI/ANs) under age 65 were twice as likely to lack insurance as whites (38.8% compared with 18.3%). Also, Black Americans were more likely than Whites to have a period of uninsurance in 2017 (21.7% compared with 18.3%). While health disparities hamper access to insurance coverage for ethnic groups, this data from the Agency for Healthcare Research and Quality (AHRQ) can inform recommendations for addressing health inequalities within the national insurance models.
Another ideal measure of health disparities is the prevalence of new HIV cases among people aged 13 and above. In Figure 2, the Agency for Healthcare Research and Quality (AHRQ) (2021) indicates the inequalities regarding new HIV cases in 2016. The graph indicates that non-Hispanic Blacks reported 52.0 new HIV cases per 100000 population for people aged 13 and above compared with 5.9 per 100000 cases for non-Hispanic Whites.
Although these numbers did not match the 2015 national achievable benchmark of 4.2 cases per 100000 population, they signify underlying conditions that create imbalances in the quality of life across the two groups. Therefore, the data shed light on areas where the federal and state governments should improve to reduce health inequalities.
Apart from the prevalence of new HIV cases and the number of uninsured people across populations, income issues are essential determinants of health disparities. In Figure 3, it is evident that poor and low-income people grapple with the problem of delayed care compared to middle-and-high-income people.
The graph indicates that 51.5% of the poor faced the challenge of delayed care in 2017 due to financial or insurance reasons. Although the income disparities narrowed from 2002 to 2017, poor and low-income people endure delayed care due to financial or insurance reasons. Therefore, national and state governments can use such data to initiate programs to reduce income inequality.
Healthcare organizations in the US operate to promote care quality, timeliness, equality, and affordability. However, the prevailing health disparities affect how people access, experience, and receive healthcare services. In the current healthcare systems, external evidence significantly influences organizations’ practices and informs clinical decisions. While health inequalities rely massively on discrepancies within the social determinants of health (SDOH), it is vital to implement recommendations from reputable sources to address these disparities. These recommendations include:
The United States lacks a universal insurance model for providing health coverage to vulnerable groups. The absence of universal public insurance coverage exacerbates the problem of uninsured people, leading to expensive insurance premiums and complex health reimbursement models.
According to Radley et al. (2021), nearly 30 million Americans are still uninsured and are disproportionately people of color. Although the Affordable Care Act (ACA) 2010 required states to expand Medicaid, the revised eligibility criteria exclude poor and low-income people. As a result, they are ineligible for Medicaid coverage, leading to multiple ramifications, including limited access to quality care, the problem of delayed care due to financial or insurance issues, and compromised quality of life.
Although Medicaid expansion is an ideal strategy for addressing income-related health disparities, it is essential to establish its cost-benefit analysis to ensure its economic plausibility. Since Medicaid is a federal insurance policy, its expansion can alter national healthcare expenditures. However, states are more likely to save the cost of healthcare outside Medicaid services.
Ward (2020) argues that Medicaid expansion reduces states’ spending in various areas, including mental health and substance abuse treatment, corrections, and uncompensated care. The qualitative data in Figure 4 present savings estimates from traditional Medicaid and Medicaid expansion for selected states in different fiscal years. It is vivid that expanding Medicaid addresses disparities in access to quality care, care affordability, coordination, and patient safety.
Medicaid expansion cannot singlehandedly address the prevailing health inequalities. Instead, health organizations and governmental agencies should embrace interdisciplinary collaboration to support community-based initiatives tackling health inequalities. According to Gomez et al. (2020), these localized programs should focus on various social determinants of health, including education, housing, healthcare justice, and literacy.
Also, they should compromise sub-themes such as attending to root causes of health inequalities and disparities, addressing issues that affect susceptible groups, promoting equal opportunities for all people to guarantee improved quality of life, and fair distribution of socioeconomic resources to promote healthy living.
Organizational cultures are consistent with patient safety, coordination, and patient-centered care. According to Lavizzo-Mourey et al. (2021), racial and ethnic disparities in healthcare organizations exist and are disproportionate to minority groups such as Black Americans and Asian Americans.
Such inequalities result in adverse health effects by compromising the tenets of patient-centered care, patient safety, and positive medical outcomes. As a result, addressing the underlying organizational barriers to equal healthcare service delivery is a profound strategy for tackling health discrepancies at the organizational level.
Undoubtedly, health inequalities and disparities cut across various domains, including access to person-centered care, patient safety, coordination, affordability, and effective treatment. Since the US grapples with social determinants of health discrepancies, it is essential to incorporate evidence-based strategies from quantitative and qualitative data regarding measures of health inequalities.
Figures 1, 2, and 3 present insights on various health discrepancies prevailing among ethnic and socioeconomic groups. Therefore, national and state governments should use such data to formulate policies and programs addressing health disparities. Evidence-based recommendations are Medicaid expansion, implementing community-based interventions to ensure equality, and eliminating structural racism in healthcare settings.
Agency for Healthcare Research and Quality. (2021). National Healthcare Quality and Disparities Report (pp. 1-316). AHRQ. https://www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr.pdf
Gómez, C., Kleinman, D., Pronk, N., Wrenn Gordon, G., Ochiai, E., & Blakey, C. et al. (2021). Addressing health equity and social determinants of health through Healthy People 2030. Journal of Public Health Management and Practice, s249-s257. https://doi.org/10.1097/phh.0000000000001297
Lavizzo-Mourey, R., Besser, R., & Williams, D. (2021). Understanding and mitigating health inequities — past, current, and future directions. New England Journal of Medicine, 384(18), 1681-1684. https://doi.org/10.1056/nejmp2008628
Radley, D., Baumgartner, J., Collins, S., Zephyrin, L., & Schneider, E. (2021). Achieving racial and ethnic equity in US health care: A scorecard of state performance. Accessed 5th February 2022 from https://www.commonwealthfund.org/publications/scorecard/2021/nov/achieving-racial-ethnic-equity-us-health-care-state-performance.
Ward, B. (2020). The impact of Medicaid expansion on states’ budgets. Accessed 5th February 2022 from https://www.commonwealthfund.org/publications/issue-briefs/2020/may/impact-medicaid-expansion-states-budgets.
Apply a selected tool to an identified health care problem, analyze the qualitative and quantitative results, and provide evidence-based recommendations to address the problem based on analyses performed. Include a minimum of two visual data displays (charts, graphs, et cetera).
Health care has become a data-driven industry that practices evidence-based decision making. Whether the issue is clinical or financial, health care leaders are expected to analyze problems using logic, established tools, and data. Effective leaders engage team members in the problem resolution process, encouraging a wide variety of perspectives. Once the problem is clearly defined, the health care leader is responsible for selecting an appropriate, established framework or tool with which to analyze the problem. Research, critical thinking, and team collaboration are important facets of problem solving.
Health care organizations have finite resources, so the solving of problems must take place within the confines of the organization’s available resources. In this assessment you will practice estimating the cost of one recommendation and determining whether implementing the recommendation is realistic for a specific health care organization. You will apply a simple cost benefit analysis and make a recommendation. Cost benefit analysis is another important skill for health care leaders, and this assessment provides an opportunity for you to demonstrate critical thinking skills.
This assessment also provides the opportunity to reflect upon the industry and organizational contexts before engaging in application of a tool for problem analysis. You will consider the organization’s setting with respect to level of care, mission, strategy, operations, and culture. Moreover, you will think critically about legal, regulatory, ethical, and risk management operational issues that relate to the selected problem. Let’s get started.
By successfully completing this assessment, you will demonstrate proficiency in the course competencies through the following assessment scoring guide criteria:
Competency 1: Evaluate problems in health care organizations, and apply tools to improve quality and outcomes.
Provide rationale for the selected problem analysis model or tool.
Competency 3: Construct evidence-based health care management recommendations in compliance with personal and professional values and legal, regulatory, and ethical considerations.
Construct evidence based recommendations which may include ethical, legal, regulatory, and organizational standards.
Competency 4: Analyze records and reports based on established benchmarks and organizational goals and performance.
Analyze date relative to internal and external benchmarks.
As you prepare to complete this third course assessment, consider the organizational context. How does analysis of the problem align with the organization’s vision, mission, strategy and financial viability? Using numbers and organizational considerations, you will explain why the organization should or should not proceed with the recommendation.
This assessment consists of three parts.
Data Presentation
In this part of the assessment, you will apply the selected tool to the problem and produce a minimum of two visual data displays (charts, graphs, et cetera). Examples of tools you might include are:
Cost Benefit Analysis: Excel spreadsheet, converted into 2–3 worksheet tabs, graphs, or other visual display format. Compliance Assessment: 3 major criteria converted into 3 separate pie charts or other graphic display format.
Lean Analysis: The percent of variance by major factor converted into 2–3 trend lines.
Note: At a minimum, provide a cost benefit analysis of the recommendation.
Quantitative and Qualitative Analysis of Data
In this part of the assessment you will analyze the collected data relative to benchmarks. Provide discussion as to whether the selected benchmarks are internal to the organization, external industry benchmarks, or a combination. Be sure to include a short summary of observations. Note: If the problem requires an additional tool, such as a compliance audit tool, you may include more than one discussion of the results.
Evidence-Based Recommendations
In this final part of the assessment, provide evidence-based recommendations that will help to address the identified problem. Be sure to support your recommendations with references to current, scholarly, and/or authoritative sources. Also include an explanation as to why the recommendations are feasible for this particular organization. For example, one recommendation might be to offer a new service line. Even though the new service may not generate an immediate profit, it might serve to draw additional patients into the network.
Length: The nature, breadth, and depth of the problem will drive the length of the recommendation and cost benefit analysis.
Font: Use Times New Roman, 12-point font.
APA: Follow APA formatting and style guidelines for citations and references
Related Assignments:
BHA-FPX 4020 Assessment 5 Instructions: Health Care Leadership Self-Assessment
Complete a self-assessment of 25 ACHE leadership competencies. Prepare a personal development plan that identifies specific action steps and due dates for improvement of five selected leadership competencies.
Throughout their careers, health care leaders must regularly assess their individual competencies and how those competencies align with organizational needs and priorities. Changing laws, regulations, technology, consumer preferences, medical treatment advances, and external environmental shifts can affect the skill sets needed for effective leadership. Accurate self-assessment is an important first step in identification of areas for future leadership development.
In this assessment, you will reflect upon your performance with respect to the industry-validated ACHE leadership competency model. After identifying areas of strength and areas for development, you can craft specific action steps to address any leadership development gaps.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
Competency 4: Analyze records and reports based on established benchmarks and organizational goals and performance.
Identify five individual competencies within each of the five ACHE model domains practiced during the capstone project.
Estimate baseline competency performance ratings at the beginning of the BHA program on the 25 identified individual competencies. Assess current competency performance ratings for the capstone project on the 25 identified individual competencies.
Competency 5: Create comprehensive and useable data-driven action plans, based on industry benchmarks.
Identify one competency within each of the five ACHE domains for further development.
Create one specific action step with a due date to strengthen competency performance for each of the five development areas identified.
To successfully prepare to complete this final course assessment, you will need to review the ACHE competency model:
Healthcare Leadership Alliance and the American College of Healthcare Executives. (2018). ACHE healthcare executive competencies assessment tool. Retrieved from https://www.ache.org/pdf/nonsecure/careers/competencies_booklet.pdf
Remember that you already examined this tool in Assessment 1 and identified one competency from each domain that you would be practicing while completing the capstone project.
This assessment is in two parts:
Part 1: Leadership Self-Assessment.
You will assess the development of your leadership skills over the course of your BHA program.
Part 2: Personal Development Plan.
You will identify measurable action steps for future career development based on the results of your leadership skills assessment.
Part 1: Leadership Self-Assessment
To complete your leadership self-assessment:
Download the Leadership Self-Assessment Template [DOCX].
Select five competencies from each of the five ACHE leadership domains (25 total competencies) that you practiced during your capstone project and enter them into the appropriate space on the template (Column 2).
Estimate your performance at the beginning of your BHA program on each of the 25 competencies you selected. The rating scale is from 1 (novice) to 5 (expert).
Enter this information on Column 3 of the template.
Early careerists typically score in the novice to competent performance levels. Occasionally they may rate in the expert category. The faculty member will be emphasizing rating accuracy rather than how high the ratings are.
Assess your performance after completing your capstone project on each of the selected 25 competencies.
Enter this information in Column 4 on the template.
Summarize your insights about strengths and improvement areas in the space provided.
Part 2: Personal Development Plan
To complete the personal development plan part of this assessment:
Download the Personal Development Plan Template [DOCX].
Select from your leadership self-assessment five competencies (one from each of the five domains) for further development and cultivation of your health care leadership skills. Enter these competencies into Column 2 of the template.
Determine one specific, measurable action step for each of the five selected competencies that will promote skill development. Enter the actions steps in Column 3 of the template.
People learn the most from having the opportunity to practice and demonstrate their skills. Although courses and readings certainly have value for personal development, consider other ways to cultivate the selected competencies. For example, obtain a mentor, solicit feedback from a more experienced colleague, join a professional organization, or volunteer your services.
Assign due dates for completing each action step. Enter the due dates in Column 4 of the template.
Templates: Use the templates provided to complete your leadership self-assessment and your personal development plan.
Portfolio Prompt: You may choose to save this learning activity to your ePortfolio. Consult this resource for additional information about adding artifacts to your ePortfolio.
Refer to the ACHE Healthcare Executive Competencies Assessment Tool to select the applicable competencies.
ACHE DomainIdentified Competency (Choose 5 for each domain that you practiced during your capstone project)Rating at the beginning of BHA Program1 (novice) to 5 (expert)Rating during Capstone Project1 (novice) to 5 (expert)Communication and Relationship ManagementPrinciples of communication and their specific applications25 Communicating organizational mission, vision, objectives, and priorities14 Preparing and delivering business/organizational communication, including meeting agendas, presentations, reports, and project communication plans14 Providing and receiving constructive feedback25 Using factual data to produce and deliver credible and understandable reports13LeadershipChange Management and promotion14 Explore opportunities for growth and organizational development continuously14 Promote continuous organizational learning/improvement25 Anticipate and plan strategies for overcoming obstacles13 Develop effective medical staff relationships in support of the organization’s mission, vision, and strategic plan25ProfessionalismProfessional roles, responsibility, and accountability24 Understanding organizational business and personal ethics25 Balancing professional and personal pursuits13 Understanding cultural and spiritual diversity for patients and staff as they relate to healthcare needs24 Uphold and act upon ethical and professional standards25Knowledge of the Healthcare EnvironmentKnowledge of healthcare systems and organizations24 Healthcare and medical terminology15 Managed care models, structures, and environment14 Evidence-based management practice24 Healthcare economics13Business Skills and KnowledgeQuality Improvement25 Benchmarking techniques24 Quality improvement theories and frameworks24 National quality initiatives, including patient safety25 Data collection, measurement, and analysis13Summarize insights regarding strengths and areas for improvement as you continue your health care administration career:
Based on the leadership self-assessment template, it is valid to argue that the capstone project has bolstered various competencies across the five American College of Healthcare Executives (ACHE) domains. Under the communication and relationship management domain, the capstone project developed my communication skills by enhancing my understanding of communication principles and their specific applications, the ability to communicate institutional/team mission, vision, and objectives, and the ability to present agendas and reports, and project plans.
Also, it bolstered my capacity to provide and receive constructive feedback from colleagues regarding organizational objectives and priorities. However, I must improve on using factual data to produce and deliver credible and understandable reports.
Secondly, the capstone project has enhanced my competencies for promoting and managing change. In this sense, I am now aware of strategies for exploring organizational growth and development opportunities, anticipating and planning strategies for overcoming obstacles, and promoting continuous organizational learning or improvement.
Also, the project has transformed my ability to develop effective medical staff relationships in support of the organizational mission, vision, and strategic plans. However, it is essential to embrace strategies for personal development regarding the ability to anticipate and plan strategies for overcoming barriers to effective change implementation. In this sense, I need the implement action step for further development in areas such as change advocacy, analysis of the underlying impediments to quality improvement, and effective ways for championing change.
Thirdly, the capstone project bolstered various competencies under the professionalism domain. For instance, I have developed awareness of patient rights and responsibilities, corporate business and personal ethics, patients’ and staff’s cultural and spiritual diversity, and strategies for upholding and acting upon ethical and professional standards.
It is valid to argue that the capstone project has enabled me to understand thresholds for ethical and professional standards that guide nursing practices. However, I still face challenges when establishing approaches for balancing professional and personal pursuits. Often, I emphasize personal aspirations at the expense of professional roles. Therefore, I need to develop competencies to balance professional issues and personal aspirations and pursuits.
Fourthly, the capstone project has positively impacted my knowledge of healthcare systems and organizations. At the beginning of the Bachelor’s of Health Administration (BHA) program, I was a novice in various aspects, including healthcare and medical terminologies, managed care models, structures, and environment, evidence-based management practice, and healthcare economics. However, the program enhanced my competencies regarding these topics. Although knowledge of healthcare systems and organizations is one of my strengths, I need to embrace strategies for personal development regarding healthcare economics.
Finally, the BHA program has improved my business skills and knowledge. For instance, I am now aware of benchmarking techniques, national quality initiatives, clinical methodologies, quality improvement theories and frameworks, and data collection, measurement, and analysis tools/techniques. At the beginning of this program, I was a novice in various quality improvement techniques in different healthcare settings.
However, I had become competent by the time of completing my capstone project. Although I am competent in quality improvement, I should emphasize interventions for developing my data collection, measurement, and analysis competencies. In this sense, I am yet to become an expert in data collection, measurement, and analysis.
References
Healthcare Leadership Alliance and the American College of Healthcare Executives. (2018). ACHE healthcare executive competencies assessment tool. Retrieved from https://www.ache.org/pdf/nonsecure/careers/competencies_booklet.pdf
From your Leadership Self-Assessment, identify five competencies (one from each domain) that you would like to develop further. Identify an appropriate action step with a due date for each competency.
ACHE DomainCompetency for Further Development (Choose 1 for each domain from your Leadership Self-AssessmentAction StepDue DateCommunication and Relationship ManagementUsing factual data and delivering credible and understandable reports· Develop a culture of inquiry to embrace evidence-based practice and improve skills for nursing research
· Obtain a mentor and solicit feedback from more experienced colleagues regarding effective selecting and appraising evidence sources.
· Volunteer to a professional organization specializing in nursing research methods and information dissemination.
By the end of 2022LeadershipAnticipate and plan strategies for overcoming obstacles to change management and promotion· Develop listening and communication skills to understand colleagues’ views and feedback regarding the change process.
· Leverage data to convince my colleagues to accept change and implement its provisions.
· Review and understand various change theories and frameworks
By June 2022ProfessionalismBalancing professional and personal pursuits· Developing time management skills by setting priorities and timely planning
· Proper scheduling
· Regularly reviewing workloads
· Encouraging social activities to facilitate recreation and reduce burnout
ContinuousKnowledge of the Healthcare EnvironmentHealthcare economics· Soliciting feedback from more experienced colleagues
· Enrolling in part-time learning programs regarding health economics
· Obtaining a mentor to offer guidance and insights into various aspects of healthcare economics
By December 2022Business Skills and KnowledgeData collection, measurement, and analysis· Use internet-based databases, books, and other evidence sources to learn about effective methods for data collection, measurement, and analysis
· Enroll in part-time learning programs for data collection, measurement, and analysis
· Obtain a mentor and engage more experienced colleagues to obtain insights into data collection, measurement, and analysis methods.
By mid-2023Related Assignments:
BHA-FPX4020 Assessment 1: Health Care Problem Analysis Proposal
BHA-FPX 4020 Assessment 3: Data Collection and Analysis
BHA-FPX 4020 Assessment 4: Interdisciplinary Presentation of Evidence-Based Recommendations
People learn the most from having the opportunity to practice and demonstrate their skills. Although courses and readings certainly have value for personal development
Healthcare systems in the US bear the obligation to achieve a triad objective of improving the patient experience of care, including quality and satisfaction, improving public health services, and reducing the cost of care. Despite these considerations, Americans do not receive quality, timely, and affordable care due to the prevailing healthcare disparities. According to the Agency for Healthcare Research and Quality (AHRQ) (2021), a healthcare disparity is a “difference between population groups in the way they access, experience, and receive healthcare” (p. 193).
In this sense, the synergies between ethnic, social, economic, environmental, and geographical factors contribute to inequalities regarding access to care, experiences, and quality of life. Although the country enacts policies that ensure affordability, accessibility, and equality, eliminating ethnic and socio-economic disparities poses a public health challenge. Therefore, this proposal elaborates on strategies for measuring and assessing healthcare disparities, quality benchmarks, and evidence-based strategies for addressing the problem.
It is possible to measure and assess the problem of healthcare disparities by evaluating interactions between health and social determinants of health (SDOH), including age, education, neighborhood, employment, and population’s income levels. Also, it is essential to incorporate ethnic aspects because they influence access to quality care, experiences, and quality of life. The Agency for Healthcare Research and Quality (AHRQ) (2021) presents six profound domains for assessing disparities. These considerations are:
Often, it is possible to determine the prevailing health disparities by comparing the community’s performance against top-performing communities and state or national benchmarks. As noted earlier, it is vital to assess and measure health disparities by evaluating inequalities within the six domains, including access to patient-centered care, the level of care coordination, care affordability, the availability of effective treatment, and healthy living.
Gomez et al. (2021) argue that conditions in which people live, learn, work, and worship, alongside their age and growth patterns, influence well-being outcomes, quality of life, and access to timely, affordability, and quality care. Therefore, the social determinants of health (SDOH) are the causative and contributing factors for health disparities.
The Agency for Healthcare Research and Quality (AHRQ) collaborates with other agencies, such as the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare and Medicaid Services (CMS), to document national and state benchmarks for the six domains. In this sense, it is possible to gauge communities’ performance regarding eliminating healthcare disparities by comparing their prevalence with states’ and national benchmarks.
One of the most profound benchmarks for healthcare disparities is the number of uninsured people of ethnic diversities. Carratala and Maxwell (2020) argue that about 10.6% of African Americans were uninsured compared with 5.9% of non-Hispanic Whites in 2017. Such statistics indicate ethnicity is a profound cause of disparities in care affordability and accessibility.
The stand unit for measuring health disparities entails often computing the total number of individuals with distinct characteristics against a predetermined population (1000, 100000, and so on). For example, healthcare professionals can calculate the total number of Black Americans with new cases of HIV by identifying the number of new cases per 100,000 people. Consequently, it is possible to compare the prevalence of disparities with achievable benchmarks.
Many scholarly and authoritative sources proposed evidence-based interventions for analyzing and addressing health disparities in patient safety, access to quality care, care affordability, quality of life, and care coordination. These interventions include:
Agency for Healthcare Research and Quality. (2021). National healthcare quality and disparities report (pp. 1-316). AHRQ. https://www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr.pdf
American College of Healthcare Executives. (2020). ACHE healthcare executive: 2020 competencies assessment tool. https://www.ache.org/-/media/ache/career-resource-center/competencies_booklet.pdf.
Carratala, S., & Maxwell, C. (2020). Health disparities by race and ethnicity. https://www.americanprogress.org/article/health-disparities-race-ethnicity/
Garzón-Orjuela, N., Samacá-Samacá, D., Luque Angulo, S., Mendes Abdala, C., Reveiz, L., & Eslava-Schmalbach, J. (2020). An overview of reviews on strategies to reduce health inequalities. International Journal for Equity in Health, 19(1), 1-11. https://doi.org/10.1186/s12939-020-01299-w
Gollust, S., Cunningham, B., Bokhour, B., Gordon, H., Pope, C., & Saha, S. et al. (2018). What causes racial health care disparities? A mixed-methods study reveals variability in how healthcare providers perceive causal attributions. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 55, 1–11. https://doi.org/10.1177/0046958018762840
Gómez, C., Kleinman, D., Pronk, N., Wrenn Gordon, G., Ochiai, E., & Blakey, C. et al. (2021). Addressing health equity and social determinants of health through Healthy People 2030. Journal of Public Health Management and Practice, s249-s257. https://doi.org/10.1097/phh.0000000000001297
Lavizzo-Mourey, R., Besser, R., & Williams, D. (2021). Understanding and mitigating health inequities — past, current, and future directions. New England Journal of Medicine, 384(18), 1681-1684. https://doi.org/10.1056/nejmp2008628
Suarez-Balcazar, Y., Mirza, M., & Garcia-Ramirez, M. (2017). Health disparities: Understanding and promoting healthy communities. Journal of Prevention & Intervention in The Community, 46(1), 1-6. https://doi.org/10.1080/10852352.2018.1386761
Prepare a health care problem analysis proposal in outline format (3-10 pages) on a current, relevant health care problem. Include the rationale for selecting the problem, a description of the how the problem is assessed and measured for quality improvement purposes, a proposed industry measure of performance, action steps for completing the project, and a description of the applicable leadership competencies.
Effective health care leaders simultaneously maintain internal organizational and external industry environmental awareness. Leaders are challenged to focus on vision, mission, strategic direction, goals, and objectives while remaining mindful of emerging trends that may affect an organization’s viability.
Monitoring the external environment for issues that may represent major challenges to an organization requires ongoing diligence. Health care administrators must identify and prioritize issues affecting their organizations. Furthermore, leaders must select methods and tools with which to analyze data for identification of potential solutions.
In this first assessment in your capstone course, you will have an opportunity to select a health care problem that is relevant to your career interests and one that adds value to a current or future health care organization. By the end of the course, you will be drawing from current scholarly and/or authoritative sources to provide evidence-based recommendations to solve the problem.
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
Competency 1: Evaluate problems in health care organizations, and apply tools to improve quality and outcomes.
Describe, using an authoritative source, how the selected health care problem is assessed and measured for quality improvement purposes. Describe how five American College of Healthcare Executives (ACHE) leadership competencies apply to the selected capstone project topic.
Competency 2: Analyze foundational elements of the U.S. health care system.
Identify a relevant problem along with the rationale for selecting the problem.
Competency 4: Analyze records and reports based on established benchmarks and organizational goals and performance.
Propose an industry measure of performance, such as a benchmark, which pertains to the type of organization selected for problem analysis.
Competency 5: Create comprehensive and useable data-driven actions plans, based on industry benchmarks. Provide a bulleted list of the preliminary action plan steps to review the problem and propose solutions.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Create a clear, well organized, professional, and generally error-free outline that describes a relevant health care problem.
To successfully complete this first assessment in your capstone course, you will need to conduct independent research on current, relevant problems facing the U.S. health care system. The problem you select needs to meet all of the following criteria:
BHA FPX 4020 Assessment 1 Instructions: Health Care Problem Analysis Proposal
You may begin your research on current, relevant problems facing the health care industry by studying your suggested resources for this assessment. In addition, you may want to consult the Health Care Administration Undergraduate Library Research Guide to help you begin your search for scholarly and authoritative sources on significant, contemporary problems in the health care industry.
Please ensure that the problem is relevant and of sufficient interest to your career goals since all future course work is built upon the stated problem.
For this assessment, you will construct a capstone health care problem analysis proposal on your selected topic. You may wish to envision your current or future workplace as the potential site for presentation of the proposal. After your proposal is constructed, you will receive feedback from your faculty member. Later in the course, in a separate assessment, you will receive feedback from a practicing professional about the proposed approach to analyze data relating to the problem.
The requirement for this assessment is to produce a proposal that has clear section headings and contains a flow of logic. You may opt to use an outline format. Please avoid lengthy narrative paragraphs, as the proposal is intended to be presented in an imaginary workplace. Busy executives will not have time to read paragraphs word for word. Instead, expect that your audience will read the document by scanning. Your goal is to provide succinct yet substantive information with sufficient depth to cover your selected problem. Remember to include a cover page, table of contents, section headings, and reference list. The length of the proposal is based upon the breadth and depth of your selected topic.
The following general steps in construction of your proposal contain additional specific information requirements.
Step 1: Identify a relevant problem along with the associated rationale for the selection of the problem. Be sure to substantiate content with and authoritative source.
State the problem in a single sentence, tell why it is a problem, and add a citation from a current, authoritative source. For example: Condition X if not addressed may result in Consequence Y (source, year).
Step 2: Describe, using an authoritative source, how the selected health care problem is assessed and measured for quality improvement purposes. Include relevant factors and associated units of measurement.
Select six current authoritative sources that apply to your selected problem. You may consider your problem from an industry, organization, or
specific professional level. Be sure to include any industry standards, legal, and ethical considerations that relate to your problem. Summarize each of the six sources in a succinct sentence or two. Explain how each source directly relates to the problem. Be sure to add an APA formatted citation for each.
Step 3: Propose an industry measure of performance, such as a benchmark, which pertains to the type of organization selected for problem analysis.
State the major factors or performance indicators that directly relate to your problem. Assign a unit of measurement to each factor (days, dollars, percentage, et cetera.)
Identify the authoritative source(s) used to determine the major factors you selected that relate to the problem. Identify which industry assessment tool or framework you will use to analyze the problem.
Step 4: Provide a bulleted list of the preliminary action plan steps to complete the capstone health care problem analysis project. Examples include:
conduct library search, formulate problem statement, identify factors and units of measure, and so on.
Step 5: Describe one competency from each of the five American College of Healthcare Executives’ (ACHE) domains that relate to your capstone health care problem analysis proposal.
Review the ACHE competency model:
Healthcare Leadership Alliance and the American College of Healthcare Executives. (2018). ACHE healthcare executive competencies assessment tool. Retrieved from https://www.ache.org/pdf/nonsecure/careers/competencies_booklet.pdf
Provide a short statement about how you practice one competency within each of the five ACHE domains. Consider including a table such as the following within your outline. Note: You have been provided with one example of how you might complete this for one competency within one domain. You will need to complete the entire table—one competency within each of the five domains.
ACHE DomainACHE Competency SelectedHow This Competency Relates to the Capstone Health Care Problem Analysis ProposalCommunication and Relationship ManagementLeadershipProfessionalismKnowledge of the Healthcare EnvironmentHealthcare Systems and OrganizationsI chose health care systems and organizations because the capstone project will require me to develop skills in identifying substantive problems that the health care industry needs to address. It will also require me to develop skills in working to resolve a substantive problem within a health care organization.Business Skills and KnowledgeApply a selected tool to an identified health care problem, analyze the qualitative and quantitative results, and provide evidence-based recommendations to address the problem based on analyses performed. Include a minimum of two visual data displays (charts, graphs, et cetera).
Health care has become a data-driven industry that practices evidence-based decision making. Whether the issue is clinical or financial, health care leaders are expected to analyze problems using logic, established tools, and data. Effective leaders engage team members in the problem resolution process, encouraging a wide variety of perspectives. Once the problem is clearly defined, the health care leader is responsible for selecting an appropriate, established framework or tool with which to analyze the problem. Research, critical thinking, and team collaboration are important facets of problem solving.
Health care organizations have finite resources, so the solving of problems must take place within the confines of the organization’s available resources. In this assessment you will practice estimating the cost of one recommendation and determining whether implementing the recommendation is realistic for a specific health care organization. You will apply a simple cost benefit analysis and make a recommendation. Cost benefit analysis is another important skill for health care leaders, and this assessment provides an opportunity for you to demonstrate critical thinking skills.
This assessment also provides the opportunity to reflect upon the industry and organizational contexts before engaging in application of a tool for problem analysis. You will consider the organization’s setting with respect to level of care, mission, strategy, operations, and culture. Moreover, you will think critically about legal, regulatory, ethical, and risk management operational issues that relate to the selected problem. Let’s get started.
By successfully completing this assessment, you will demonstrate proficiency in the course competencies through the following assessment scoring guide criteria:
Competency 1: Evaluate problems in health care organizations, and apply tools to improve quality and outcomes.
Provide rationale for the selected problem analysis model or tool.
Competency 3: Construct evidence-based health care management recommendations in compliance with personal and professional values and legal, regulatory, and ethical considerations.
Construct evidence based recommendations which may include ethical, legal, regulatory, and organizational standards.
Competency 4: Analyze records and reports based on established benchmarks and organizational goals and performance.
Analyze date relative to internal and external benchmarks.
As you prepare to complete this third course assessment, consider the organizational context. How does analysis of the problem align with the organization’s vision, mission, strategy and financial viability? Using numbers and organizational considerations, you will explain why the organization should or should not proceed with the recommendation.
This assessment consists of three parts.
In this part of the assessment, you will apply the selected tool to the problem and produce a minimum of two visual data displays (charts, graphs, et cetera). Examples of tools you might include are:
Cost Benefit Analysis: Excel spreadsheet, converted into 2–3 worksheet tabs, graphs, or other visual display format. Compliance Assessment: 3 major criteria converted into 3 separate pie charts or other graphic display format.
Lean Analysis: The percent of variance by major factor converted into 2–3 trend lines.
Note: At a minimum, provide a cost benefit analysis of the recommendation.
In this part of the assessment you will analyze the collected data relative to benchmarks. Provide discussion as to whether the selected benchmarks are internal to the organization, external industry benchmarks, or a combination. Be sure to include a short summary of observations. Note: If the problem requires an additional tool, such as a compliance audit tool, you may include more than one discussion of the results.
In this final part of the assessment, provide evidence-based recommendations that will help to address the identified problem. Be sure to support your recommendations with references to current, scholarly, and/or authoritative sources. Also include an explanation as to why the recommendations are feasible for this particular organization. For example, one recommendation might be to offer a new service line. Even though the new service may not generate an immediate profit, it might serve to draw additional patients into the network.
Create and deliver a slide presentation (8-12 slides; 3-5 minutes maximum presentation) on the analysis of a selected health care problem that includes evidence-based recommendations. Your submission needs to include a narrated webcam recording, using your PowerPoint slides and speaker notes, which serve as a transcript.
Health care leaders scan for emerging and existing issues, prioritize problems, collect and analyze data, propose evidence-based solutions, and engage diverse teams in the process. Once a problem has been sufficiently analyzed, the health care leader must identify stakeholders who will participate in the final decision making for a proposed evidence-based solution.
Most importantly, the health care leader must craft a message that is aligned with organizational mission and strategy, based upon sound analysis and data, and includes of a wide variety of diverse stakeholders. The message needs to be communicated in a clear, concise, culturally competent, balanced, and professional manner.
In this assessment, you will have an opportunity to practice a wide variety of executive level skills by conducting a PowerPoint presentation on the selected health care problem. You will demonstrate a flow of logic and analysis by following a slide presentation outline template. In the presentation you will carry forward the work already completed in Assessment 3. Specifically you will cover the following in your presentation:
State the problem.
Identify clearly the relevant factors or performance indicators and associated units of measurement. Describe the application of an appropriate analysis tool to the problem.
Offer insights and evidence-based recommendations.
As you prepare for this webcam presentation, keep the imaginary audience in mind. It is comprised of a diverse senior leadership team at the selected organization. The team represents a variety of ages, cultures, and perspectives. You will communicate your presentation in a concise, professional, and culturally competent manner. The goal is to persuade the senior leadership team to implement the evidence-based recommendations presented. Consider that two senior leadership team members may be evaluating you as a high potential candidate for a promotion. Good luck! It is time to construct your presentation.
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
Competency 3: Construct evidence-based health care management recommendations in compliance with personal and professional values and legal, regulatory, and ethical considerations.
Analyze evidence-based recommendations with respect to organizational context. Provide rationale for the execution of evidence-based recommendations.
Competency 5: Create comprehensive and useable data-driven action plans, based on industry benchmarks.
Construct a data-driven action plan based upon industry benchmarks to solve the selected health care problem.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Create a succinct PowerPoint presentation on the selected problem and recommendations that is designed for interdepartmental senior leadership team viewing.
Complete these tasks to successfully prepare for this presentation.
Slides
Review Guidelines for Effective PowerPoint Presentations [PPTX] for a refresher on how to create compelling, visually appealing slides that capture the audience’s attention.
Download and study the Final PowerPoint Template [PPTX] for a suggested structure for the slides. Using the slide template will help to keep your presentation within the maximum 3 to 5 minute presentation time frame.
After developing slides and preparing your speaker notes, practice delivering the presentation multiple times via screen and webcam recording before making the final webcam recording for submission. Practicing your presentation multiple times will make the presentation more polished and professional. Likewise, multiple dry runs will also help you adhere to the 3 to 5 minute maximum presentation length. Before submitting the presentation, make sure the recording is audible, the slides are visible, and that you are included in a video capture.
Consult the Using Kaltura [PDF] for additional guidance on how to record the presentation.
Use the Final PowerPoint [PPTX] template to create a 3–5 minute recorded PowerPoint presentation of 8–12 preformatted slides. The template provides the outline of what you need to cover in the presentation. The goal of this assessment is to communicate essential elements of your analysis in a succinct manner. A 3- to 5-minute presentation may not seem long, but it is the reality in today’s health care workplace. Busy executives will not be able to spare more time than this. The presentation is for interdepartmental senior leadership team viewing.
Be sure to include visual summaries of your data, such as a pie chart or graph. The summarized data visual display should be in a readable format in a Word document or spreadsheet. It is important to include specific titles for the data summaries that identify the subject matter and measurement units.
Complete a self-assessment of 25 ACHE leadership competencies. Prepare a personal development plan that identifies specific action steps and due dates for improvement of five selected leadership competencies.
Throughout their careers, health care leaders must regularly assess their individual competencies and how those competencies align with organizational needs and priorities. Changing laws, regulations, technology, consumer preferences, medical treatment advances, and external environmental shifts can affect the skill sets needed for effective leadership. Accurate self-assessment is an important first step in identification of areas for future leadership development.
In this assessment, you will reflect upon your performance with respect to the industry-validated ACHE leadership competency model. After identifying areas of strength and a
Use the provided template to create an action plan to address a chosen health problem.
Information technology, specifically electronic health records (EHR) and patient portals, are helping to empower patients to take a more active role with their health care (Nash, Fabius, Skoufalos, & Clarke, 2016). Information technology is also supporting collaborative efforts among multiple health care stakeholders, including providers, insurers, community health agencies, and policy makers (Nash, Fabius, Skoufalos, & Clarke, 2016).
The use of decision support systems facilitates the mining of large amounts of data in population health, including data measurement and analysis. Three purposes of measurement include improvement, accountability, and research (Nash, Fabius, Skoufalos, & Clarke, 2016). Decision support systems can also be used for predictive modeling to improve performance and predict potential outcomes (Nash, Fabius, Skoufalos, & Clarke, 2016). As information technology and decision support systems become more sophisticated, and larger amounts of data are captured, the potential to further the IHI Triple Aim initiatives discussed previously in the course increases.
Population health continues to evolve, and the Affordable Care Act (ACA) introduced several new regulations and models. The IHI Triple Aim initiative will be an ongoing area of focus, and information technology offers new ways to engage patients in their own health. Smart phones, health and wellness apps, and smart watches will give patients new ways to monitor their behaviors.
As providers educate themselves on behavioral change models and economics, they can help patients change unhealthy behaviors. Nash, Fabius, Skoufalos, and Clarke (2016) predict that the next few years will likely result in an updated health risk assessment that includes additional determinants of health and performance, including stress and anxiety, and increased recognition of the importance of thriving and health. Beyond five years, we will likely see shared values among employers, employees, and the community.
Taking measurements, regulations, current and evolving technology, and models of care into account is critical to help ensure sound design of population and community health plans. Without a well-thought-out design, a well-thought-out and implementable action plan will prove difficult to impossible. So, these are critical considerations as you approach the Community Health Action Plan assessment.
Reference
Nash, D. B., Fabius, R. J., Skoufalos, A., & Clarke, J. L. (2016). Population health: Creating a culture of wellness (2nd ed.). Burlington, MA: Jones & Bartlett Learning.
Competency 1: Integrate principles of epidemiology, population health, and community engagement to plan interventions.
Evaluate an organization best suited to implement a community-health intervention.
Competency 2: Differentiate and evaluate evidence-based treatment models and prevention models designed to promote wellness and disease management for population health.
Formulate criteria for evaluation of task completion.
Competency 3: Create an action plan to promote wellness and disease management in a diverse population.
Define a goal for an action plan.
Identify roles, tasks, and timeframes required to implement a plan.
Identify human, capital, and material resources needed to complete tasks in a plan.
Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with expectations for health care professionals.
Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics. Write following APA style for in-text citation, quotes, and references.
Note: It is recommended that you complete the assessments in this course in the order they are presented.
This assessment brings together aspects of the other three assessments in the course. The goal is to create an implementable action plan to achieve a SMART goal addressing the community-health need you have been exploring throughout the course.
To prepare to successfully create your Community Health Action Plan, it is recommended you complete the following:
Familiarize yourself with the Action Plan Template you will be completing as your assessment artifact.
Consult your previous assessments, and the feedback you received on them, to focus on what areas you should focus on when completing the template.
It may be helpful to complete the Community Health Programs formative activity.
For this assessment, create a detailed action plan to promote wellness and disease management by addressing your chosen health problem you have been working on throughout this course. Based on feedback received on your previous assessments, design a plan you could implement in a health care organization (such as a hospital, physician practice, or federally qualified health center) to address a specific SMART goal.
Make sure you download and complete the Action Plan Template. Only submit the completed template for your assessment. Do not submit a paper for this assessment. Papers will not be graded.
Consult the scoring guide to ensure that you are addressing all criteria at the level to which you desire. When completing the template, be sure you address the following:
Define a goal for an action plan.
You may want to review either (or both) of the media pieces related to SMART goals to help in addressing this criterion: SMART Goals | Transcript.
Evidence-Based Strategies and SMART Goals | Transcript.
Evaluate an organization best suited to implement a community-health intervention.
Identify a specific organization best suited to address the problem and implement the potential solution you have selected based on your work in the other assessments in the course.
Why is the organization best suited to address your chosen health problem? Why is the organization best suited to implement your potential solution?
How is the organization best suited to engage and help the affected populations in the community?
Identify roles, tasks, and time frames required to implement a plan.
This criterion is related to the first two columns in the template.
Be sure to detail the specific tasks that must be completed based on the research you have conducted in the first column.
Identify the roles of all stakeholders needed to implement your plan. Explain why they are needed.
For each task, be sure to identify an appropriate and realistic timeframe to complete the task in the second column.
Formulate criteria for evaluation of task completion.
This criterion is related to the third column of the template.
Make specific connections between these criteria and evidence-based strategies to promote wellness and disease management for a population.
Identify human, capital, and material resources needed to complete tasks in a plan.
This criterion is related to the fourth column of the template, as well as the Key Stakeholders section.
For the stakeholders:
Which stakeholders are required to complete each task? What are the roles of the stakeholders?
In other words, why are the specific stakeholders needed?
Additionally, make sure you identify any other people, capital, materials, and so on, needed to complete a task.
Write clearly, with correct spelling, grammar, and syntax, and good organization. Apply proper APA formatting and style.
Written communication: Ensure content is free of errors that detract from the overall message.
APA: Use current-edition APA style and formatting guidelines, including citations and a reference page in the second tab of the Action Plan Template
Communities exist within a set of populations and are distinguished by various forms of unique characteristics. For instance, a community can be distinguished by the natural resources surrounding it, such as water bodies, forests, or even land. People of a certain age group community based on that natural feature. Other features that distinguish a community include economic status, traditions, income, race, and ethnicity.
For example, people who live in Missouri City, Texas, can be classified as a community because they practice certain common traditions and activities. This paper analyses the health needs of Missouri City. Missouri City is a city in Texas, USA and exists within Houston-The Woodlands metropolitan area. 33% of Missourians are white alone, while Black African Americans alone constitute 41.9% of the population as of 2019; the city had a total population of 74557 people residing within 78.72 square kilometers (United States Census Bureau, 2019).
A recent health issue that has affected most communities is the coronavirus (COVID-19). Despite the efforts of both national and international bodies to minimize its spread and general effect on the population, the pandemic continues to kill many people and affect many families. With the constantly increasing rates of COVID-19, the Missouri City community requires more health facilities and equipment, such as staff, supplies, and hospital bed capacities. As a predominantly minority population, the Missouri City community is especially in need of additional healthcare equipment and facilities because of the health inequalities it faces as a minority community.
The virus has penetrated across the community, and most hospitals within the community are in desperate need for equipment and general supplies. Due to the increased number of patients requiring hospital admissions, the hospital requires additional bed capacity. They also need additional COVID-19 prevention equipment, such as masks, IV fusion pumps, and ventilators.
More importantly, community health centers need additional healthcare staff because as the number of patients increases, the ratio of healthcare providers to patients worsens (Zanettini et al., 2020). This issue is amplified partly by the fact that apart from COVID-19 patients, the hospitals still receive patients with other healthcare needs.
The community stakeholders are typically those involved in addressing the community’s challenges and issues. Some of the most prominent stakeholders include the healthcare organizations, the government, the citizens, and the community agencies. Each of them is responsible for ensuring the safety, health, and well-being of the community, including protecting the community against pandemics such as COVID-19. Because of this, the stakeholders must be aware of the health issue and are providing the necessary support (Gonzalez et al., 2020).
The most crucial stakeholder in the health issue of COVID-19 is the local government. All state governments should take various measures to contain the spread of COVID-19 and minimize its impact on the community. One of the most important steps taken so far by the local government to contain COVID-19 among the Missouri City community is the allocation of money to improve the delivery of healthcare systems, provide the necessary personal protection equipment and improve the hospitals’ capacity (Bruns et al., 2020).
The Texas state government has also made a considerable effort to assist those who are most vulnerable to COVID-19, including the elderly and those with underlying health conditions such as cancer and diabetes. Zanettini et al. (2020) observed that by protecting the most vulnerable from COVID-19, communities can minimize the spread and effect of the pandemic, especially regarding the costs incurred by families to treat their loved ones, as well as the burden of caring for their loved ones. However, one of the most significant challenges experienced by the local government is enforcing the COVID-19 containment measures such as social distancing and quarantine. These challenges can be addressed by educating patients on the importance of observing the containment measures.
One of the most effective wellness models adopted in the COVID-19 scenario is the Department of State Health Services (DSHS) guidance, which offers comprehensive guidelines to all Texas communities regarding COVID-19 prevention measures. According to Gonzalez et al. (2020), the DSHS guidelines aims to prevent the spread of COVID-19 within Texas based on scientific evidence, research, and recommendations from healthcare professionals.
For example, the DSHS guidelines shares useful information with various stakeholders, including employers, food businesses, critical infrastructure workers and workers at high risk, on how to observe COVID-19 containment measures and minimize their exposure to the disease through safe operation (Zanettini et al., 2020). Furthermore, the DSHS framework is accompanied by tools that can effectively help stakeholders communicate safety messages to their customers and colleagues.
Another strategy that has largely been used in Missouri City is drive-in testing. According to Gonzalez et al. (2020), drive-in testing is a wellness model which enables healthcare professionals to test safely and efficiently the public while minimizing physical interaction within the testing area.
It is a strategy meant to ensure that only those who are negative can access public spaces, while those who are positive for COVID-19 can get quick medical attention. Furthermore, drive-in testing ensures safety within the testing area because people are contained within their cars. Generally, drive-in testing is an effective wellness strategy because it helps detect the infected individuals early and prevents further spread.
Bruns, D.P., Kraguljac, N.V. & Bruns, T.R. (2020). Covid19?> COVID-19: Facts, Cultural
Considerations and Risk of Stigmatization. Journal of Transcultural Nursing, 31(4), pp.326-332. https://doi.org/10.1177/1043659620917724
Gonzalez, R. I., Munoz, F., Moya, P. S., & Kiwi, M. (2020). Is a COVID-19 quarantine justified in Chile or usa right now? https://arxiv.org/abs/2003.10879
United States Census Bureau (2019). 2019 U.S. Gazetteer Files. Retrieved January 4, 2022
Zanettini, C., Omar, M., Dinalankara, W., Imada, E. L., Colantuoni, E., Parmigiani, G., & Marchionni, L. (2020). Influenza Vaccination and COVID-19 Mortality in the USA. MedRxiv. 10.1101/2020.06.24.20129817
Create a 7-10 slide PowerPoint presentation that explains basic inventory management concepts and analyzes the current state of an organization’s inventory of pacemakers.
Health care operations is a complex topic, encompassing many aspects including (but not limited to) service locations, personnel, policy, leadership, finance, strategy, and quality. While the industry is generally viewed as a service industry, its systems are faced with complex operational challenges including supply chain, strategy, quality and project management, and service delivery. Given the changing landscape from a health reform and financial perspective, health care organizations must focus on improving their operations and improving efficiencies to remain competitive.
A component of the health care delivery process is the procurement, stocking, and dispensing of supplies. Within this process, opportunities exist to add value, reduce waste, and create standardization throughout the organization (Kros & Brown, 2013). Effective management of health care operations creates value for all stakeholders.
One way to potentially create value in operations is through inventory management. Whether you realize it or not, you are most likely familiar with the concept of inventory. For example, when you visit the grocery store perhaps they are out of your favorite ice cream, or, before you left home, maybe you took stock of your cupboards to determine what items you need to pick up on the grocery store trip. Both of these are everyday examples of the concept of inventory.
In health care, inventory management is vital for many reasons, including regulatory compliance and investment protection. When we think about the inventory of a health care organization, we must take into consideration items ranging from pots and pans to medical devices and surgical instruments (Kros & Brown, 2013).
Finance and accounting principles in health care operations and supply chain management are key concepts to understand, at least at a foundational
level. At a minimum, health care professionals should be familiar with the basic components of financial statements and financial ratios utilized by health care organizations, as well as concepts related to the value of money. Over the years, the health care industry has been subject to several changes in reimbursement methodologies. Each methodology was implemented with the intent of addressing the concerns facing the industry at the time (fraud, quality, utilization, et cetera).
Current methodologies regulate the payment amount or payment rate that organizations will receive in return for treating each patient. Changes to these payment methods have had major financial implications for health care organizations (Kros & Brown, 2013). To remain fiscally responsible, health care professionals must streamline operations to ensure costs are managed, productivity is maximized, and resources are optimized (Kros & Brown, 2013). Outside of payroll and benefits, supplies and materials are close contenders for health care organizations’ highest expenses.
Regardless of whether you work in a clinical or non-clinical unit, it is imperative to understand how to read and understand the organization’s financial statements. In addition to financial statements, each department operates off of an annual budget. These budgets are established as financial guidelines for
the department’s operations and always contain line items for materials and supplies.
Reference
Kros, J. F., & Brown, E. C. (2013). Health care operations and supply chain management: Operations, planning, and control. San Francisco, CA: Jossey-Bass.
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
Competency 1: Describe when and how the senior leader would directly impact health care operations.
Analyze leaders’ responsibilities in addressing the identified inventory recommendations. Competency 2: Analyze the impact of the various success factors of a health care organization.
Explain inventory control.
Competency 3: Analyze the concept of competitive strength by considering efficiency and effectiveness of organizational processes.
Describe options for inventory ordering.
Analyze the implications of having inventory control.
Competency 4: Apply management concepts to lead an efficient health care system.
Present findings based upon review of the EOQ and organizational data.
Competency 5: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
Write following APA style for in-text citations, quotes, and references.
Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics.
This assessment is based on the Vila Health: Pacemaker Inventory media simulation, which is linked in the Vila Health: Pacemaker Inventory section of Assessment 1. Go to that section to complete the scenario at this time. You will use the information you gather in this scenario, in which you assume the role of an inventory analyst, to provide context and information necessary for the assessment.
If you have questions about or would like to review tips on using PowerPoint, the following resources may be useful as you prepare to complete this assessment:
Guidelines for Effective PowerPoint Presentations [PPTX].
Microsoft Office Software Tutorials.
Based on the media simulation you completed, one of the directors has asked you to examine the the ordering, stocking, and use of pacemakers at the Peta King Heart Institute at St. Anthony Medical Center. In addition to your inventory investigation, you have been encouraged to research additional topics, such as inventory management, inventory control, inventory ordering systems, economic order quantity (EOQ) calculations, and inventory stocking techniques.
As you research, consider industries outside of health care, as techniques utilized in other industries may apply. After you have concluded your investigation and research, you have been asked to prepare a PowerPoint for the director to help them communicate with other stakeholders the basics of inventory control, the importance of having inventory control strategies, and the current state of the Peta King Heart Institute’s pacemaker inventory.
Your PowerPoint needs to address the following criteria. (Note: The questions under each criterion are there to help you think through each.)
You might want to (but do not have to) organize your presentation using the following outline:
Slide 1: Title of the presentation.
Slide 2: Overview of inventory control. Slide 3: Review of EOQ purpose and data.
Slide 4: Recommendations for inventory ordering. Slide 5: Leadership.
Slide 6: Implications.
Slide 7: Conclusions. Slide 8: Reference list.
Keep the design simple. Use Arial or Verdana font, size 24 point, at minimum.
Keep the slides concise. Use 5–7 bullet points per slide and 5–7 words per bullet. Use speaker notes to explicate the bullets. For best color contrast, use light text on dark background (for example, yellow on black, white on dark blue).
Use the proper slide layout. For example, if a slide has a title and text, create it using the correct Title and Text layout.
Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics
Create a 4-6-page analysis for two potential approaches to address a specific health problem in a community of your choosing.
Medical education in the United States has been deemed inadequate to properly train health care professionals in public health and prevention (Nash, Fabius, Skoufalos, & Clarke, 2016). Current medical education systems focus on the treatment of acute medical conditions versus the prevention of diseases (Nash, Fabius, Skoufalos, & Clarke, 2016). Experts agree that, to improve population health in our country, medical education programs must be redesigned to include new skills and approaches in preventative care; however, the same experts disagree on the best way to do this (Nash, Fabius, Skoufalos, & Clarke, 2016).
The Institute of Medicine (IOM) has developed and proposed a set of core competencies for all health care providers to ensure adequate care and address the health care needs of our communities. These competencies include: providing patient-centered care, working in interdisciplinary teams, employing evidence-based practices, applying quality improvement, and utilizing informatics (Nash, Fabius, Skoufalos, & Clarke, 2016). Other recommendations have been put forward; however, adoption of these recommendations has been slow to emerge.
In the past, the typical patient care model comprised:
A patient seeking services.
A provider diagnosing and treating an acute concern.
The patient complying with the treatment recommendations or not.
Today, patient engagement and advocacy are increasing in focus. As provider reimbursement methodologies shift to pay for performance and the Affordable Care Act (ACA), and patients demand higher-quality services at a lower cost, patient engagement is a critical variable to improved patient outcomes.
The patient engagement framework was developed to assist in the study of patient engagement. The framework consists of five steps and will be examined in this unit (Nash, Fabius, Skoufalos, & Clarke, 2016):
The above framework illustrates one way in which population health strives to shift our focus from a reactive treatment model to a proactive wellness model (Nash, Fabius, Skoufalos, & Clarke, 2016). For your future reference, each type of model can be briefly defined as:
Treatment models provide care to patients who exhibit a problem.
Wellness models take proactive steps to prevent development of a problem.
Reference
Nash, D. B., Fabius, R. J., Skoufalos, A., & Clarke, J. L. (2016). Population health: Creating a culture of wellness (2nd ed.). Burlington, MA: Jones & Bartlett Learning.
Competency 1: Integrate principles of epidemiology, population health, and community engagement to plan interventions.
Assess how social determinants affect individuals in relation to a specific health problem.
Competency 2: Differentiate and evaluate evidence-based treatment models and prevention models designed to promote wellness and disease management for population health.
Assess an evidence-based treatment model that addresses a health need.
Assess an evidence-based wellness model for preventing development of a future health problem.
Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with expectations for health care professionals.
Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics. Write following APA style for in-text citation, quotes, and references.
Note: It is recommended that you complete the assessments in this course in the order they are presented.
For this assessment, select one of the three specific health-improvement needs you identified in the Analyze Community Health Needs assessment. Once you have selected the health-improvement need you want to focus on, complete the following:
Conduct research on your chosen health improvement need and identify two possible approaches to address the problem in your community
One approach may be the same one that you identified in your Analyze Community Health Needs assessment, or you can select two new approaches.
Research how other communities are addressing your chosen need and locate relevant data.
The Centers for Disease Control and Prevention (CDC) may be a good place to start.
Complete the suggested Community Health Strategies activity if you want to check your knowledge about specific models and strategies for community health initiatives such as education, intervention, prevention, and treatment.
Examine potential interventions for the health-improvement need you selected during your preparation and compile a 4–6-page analysis. As previously stated, you must report on two possible approaches, one of which may be from those you identified in your Analyze Community Health Needs assessment.
For the purposes of this assessment, each intervention approach must be evidence based. Also, one intervention must be based on a treatment model and the other, a wellness model. For the purposes of this assessment, use these brief definitions when determining which model an intervention would be categorized as:
Treatment models provide care to patients who exhibit a problem.
Wellness models take proactive steps to prevent development of a problem.
Consult the scoring guide to ensure that you are addressing all criteria at the level to which you desire. Include the following in your analysis:
Assess how social determinants affect individuals in relation to a specific health problem.
Restate the specific health-improvement need that you are researching.
Restate the relevant characteristics of the affected community with regards to your chosen health improvement need. Identify the most relevant social determinants with regards to your chosen health need.
How do they impact individuals in the community?
How do these impacts affect the health and ability to seek out treatment of individuals?
What inequities with regards to social determinants exist between specific populations in the community?
Why is it important to acknowledge these inequities when determining interventions to improve a population health issue?
Assess an evidence-based treatment model that addresses a population health need.
Describe an evidence-based treatment model to address the health need.
Be explicit in your descriptions, pointing out the identifying characteristics of the model.
How can you tell that the model belongs in the treatment model category?
Explain why the treatment-based model is a potentially effective intervention for your identified health need. Comment on advantages and disadvantages of the treatment model.
Assess an evidence-based wellness model for preventing development of a future population-health problem.
Describe an evidence-based wellness model to prevent future development of the health problem. Be explicit in your descriptions, pointing out the identifying characteristics of the model.
How can you tell that the model belongs in the wellness model category?
Explain why the wellness-based model is a potentially effective intervention for your identified health need. Comment on advantages and disadvantages of the wellness model.
Create a 12-18-slide presentation for community stakeholders in which you recommend a strategy to address a community health need.
As the needs of the patient population change, the United States healthcare system remains relatively unchanged. Episodes of care are still relatively low in frequency and high in acuity (Nash, Fabius, Skoufalos, & Clarke, 2016). Models of care must be changed. Treatments of chronic health conditions and preventative strategies require more frequent visits at a lower intensity (Nash, Fabius, Skoufalos, & Clarke, 2016). Continuity
of care and care transitions maintain an ongoing, consistent contact with patients throughout their lives, not only when they are ill (Nash, Fabius, Skoufalos, & Clarke, 2016). A population health perspective that focuses on chronic health conditions and prevention is needed to improve care transitions (Nash, Fabius, Skoufalos, & Clarke, 2016). Accountable Care Organizations (ACOs) and Patient-Centered Medical Homes (PCMHs) are two models emerging from the Affordable Care Act (ACA) that help focus on chronic diseases and population health (Nash, Fabius, Skoufalos, & Clarke, 2016).
An underlying assumption in version population and patient-centered models is that patients will adhere to the plan they develop with their provider; however, some behaviors may be difficult for patients to change. Unhealthy behaviors such as poor diet, lack of exercise, smoking, and drug use have negative implications for health. Although many patients want to change their diet and exercise behaviors, many find it extremely difficult to do so. Health care providers must work with patients to understand what causes patients to exhibit certain behaviors and how they can be motivated to change these behaviors (Nash, Fabius, Skoufalos, & Clarke, 2016).
The American Marketing Association (AMA) (2017) defines marketing as the processes for creating, communicating, delivering, and exchanging products and services for key stakeholders and society in general. The “4 Ps”—product, place, price, and promotion—are the primarily elements of marketing. Unlike a traditional consumer product such as an automobile, a health care “product” is more difficult to define.
In population health, an example of a product could be training health care providers to reduce obesity across the population. The place refers to where the health care service will be provided, such as an office, the home of a patient, or a community health center.
The price consists of two components: 1) the actual out-of-pocket price the consumer must pay for the service and 2) the opportunity cost, such as convenience. Finally, promotion refers to the method that is used to disseminate the message such as radio, TV, print and, most recently, social media and the Internet (Nash, Fabius, Skoufalos, & Clarke, 2016). To achieve the goals of population health, community needs must first be assessed and the health care “marketing mix” tailored to the needs of that community.
Reference
American Marketing Association (AMA). (2017). About AMA: Definition of marketing. Retrieved from https://www.ama.org/AboutAMA/Pages/Definition-of- Marketing.aspx
Nash, D. B., Fabius, R. J., Skoufalos, A., & Clarke, J. L. (2016). Population health: Creating a culture of wellness (2nd ed.). Burlington, MA: Jones & Bartlett Learning.
Competency 1: Integrate principles of epidemiology, population health, and community engagement to plan interventions.
Assess the target audience for recommended community health strategies.
Recommend strategies to mobilize community engagement including a promotion strategy and use of social media and information technology.
Competency 3: Create an action plan to promote wellness and disease management in a diverse population.
Define SMART goals for implementation of a community health need intervention. Analyze collaboration required to implement a community health strategy.
Recommend potential sources of funding and other resources.
Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with expectations for health care professionals.
Employ appropriate written and visual communication to convey content to an intended audience. Write following APA style for in-text citation, quotes, and references.
Note: It is recommended that you complete the assessments in this course in the order they are presented.
In this assessment, you will be creating a PowerPoint presentation to deliver to one or more groups of community stakeholders. You will recommend
a strategy to address the community health need you have been working with throughout the Analyze Community Health Needs and Potential Community Health Interventions assessments. You will focus on the strategy that best fits the needs of the target population within the context of the community and organization you have been using as the setting for your assessments.
To help prepare yourself to be successful when creating your PowerPoint, it is recommended that you complete the following:
Determine the single, best strategy to implement in your community. This should be one of the two interventions you identified and wrote about for your Potential Community Health Interventions assessment.
Determine which community stakeholders would be the best target audience for the PowerPoint.
Think about which populations or groups within the community will be receiving the intervention. Think about which stakeholders are vital for successful implementation of your chosen intervention.
Ensure you have an understanding on how to create a quality PowerPoint presentation. Capella’s Microsoft Office Software help page offers a number of guides and resources.
Contact Disability Services to request accommodations if you require the use of assistive technology or alternative communication methods to participate in these activities.
Instructions
Create an 8–12 slide PowerPoint to inform and create buy-in from the stakeholder groups you have determined are key to your chosen intervention’s success. These groups include those who influence decisions for funding and implementation, as well as those who would take direct roles in implementation.
As you work to determine the single, best strategy to implement for your chosen health need in the identified population (or populations) in your community, focus on how this presentation can narrow the focus from a broad population need to specific, actionable tasks that community stakeholders must consider before creating an action plan. In your presentation, be sure to consider factors such as educational outreach, financial considerations, and information technology.
Consult the scoring guide to ensure that you are addressing all criteria at the level to which you desire. In your PowerPoint, be sure to complete the following.
Assess the target audience for recommended community-health strategies. Define SMART goals for implementation of a community-health need intervention.
You may wish work through the Evidence-Based Strategies and SMART Goals activity to check your understanding about the various
characteristics of well-written SMART goals.
Analyze collaboration required to implement a community-health strategy.
Recommend strategies to mobilize community engagement, including a promotion strategy and use of social media and information technology. Recommend potential sources of funding and other resources.
Employ appropria