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This study source was downloaded by 100000835656708 from CourseHero.com on 03-26-2024 18:34:36 GMT -05:00
https://www.coursehero.com/file/74780147/Chap-9-12-GOLDEN-Filedocx/ PART 1: TRUE OR FALSE
Long-capacity decisions usually involve adjusting
schedules or staffing levels. – FALSE
Simulation models are not well equipped to capture
the dynamic behavior of queues over time. –
FALSE
Total process output is at the throughput rate of the
bottleneck. – TRUE
A work order is a specification of work to be
performed for a customer or a client. – TRUE
Call center service training is a preproduction
service that requires forecasts to create value in a
value chain. – FALSE
The imputed cost of waiting is the reasonable value
that might reflect the potential loss of future
revenue or customer dissatisfaction. - TRUE
Forecasting is a key component in customer
relationship management. – TRUE
A moving average (MA) method is most appropriate
for data with major identifiable trends. –
In a fixed-order-quantity system, when demand is
uncertain, using economic order quantity (EOQ)
based only on the average demand will result in a
low probability of a stockout. – FALSE
Judgmental forecasting relies only upon historical
data in developing forecasts. – FALSE
The Theory of Constraints focuses on eliminating
all bottleneck activities in a process. – FALSE
Setup costs include costs associated with
maintaining storage facilities, such as gas and
electricity, taxes, and insurance. – FALSE
Marketing and operations prefer high inventory
levels, whereas finance would prefer small
inventories. – TRUE
The philosophy and principles of the TOC are
valuable in understanding demand and capacity
manag