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https://www.coursehero.com/file/114701917/Chapter-16-Teams-Group-Questionsdocx/ 1. Six Sigma cannot be applied to service processes.
a. True
b. False
2. A kaizen event is an approach for mistake-proofing processes, using automatic devices or
methods to avoid simple human error.
a. True
b. False
3. The Deming cycle is composed of four stages: prepare, deliver, simplify, and achieve (PDSA).
...