1 MIRED IN PROJECTS??by?Sebastian?Kunert Context?The company in this case study offers services in hardware, software and technical networks for law firms. They implement stan ...

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1 MIRED IN PROJECTS??by?Sebastian?Kunert Context?The company in this case study offers services in hardware, software and technical networks for law firms. They implement standardized products as well as customized solutions. The seven employees (2 sales, 5 technical support) and two managing partners, based in Berlin (Germany) run a stable company with mostly long term business relations. However, the IT market is highly competitive and demands constant innovation. Therefore, in that organization every member takes part in innovation workshops, is involved in several projects simultaneously and invests about 20% of working time to implement ideas. Innovation??Most innovations were about new IT services, for ex